10 Reasons for Amazon Account Suspension (UAE)

Amazon is one of the biggest marketplaces in the UAE, offering sellers access to millions of active buyers every single day. But with this opportunity comes responsibility.

Amazon has strict rules to protect its customers, and sellers who don’t follow these rules risk account suspension. A suspension doesn’t just pause your business, it can damage your reputation and cause major financial losses.

That’s why it’s important to understand the common reasons accounts get suspended and how to avoid them before it’s too late.

1. Selling Restricted or Prohibited Products

One of the quickest ways to get suspended is to sell items that Amazon prohibits. This rule is very strict because Amazon wants to protect buyers and keep trust in the marketplace. Even a single violation can harm your standing, especially if Amazon believes you are intentionally breaking the rules.

This can include counterfeit products, unsafe electronics, banned supplements, or even items that may look harmless but fall under Amazon’s restricted list. Once detected, Amazon usually acts fast and suspends the account without warning.

• Counterfeit or fake branded products
• Electronics without proper safety certification
• Health products or supplements that are banned in UAE
• Any item found on Amazon’s official restricted product list

2. Poor Product Quality

Amazon puts customer satisfaction first, and if your products consistently fail to meet quality standards, you are at risk.

Defective items, frequent returns, and negative reviews all send a strong message to Amazon that your products are unreliable. If this trend continues, your account may be suspended.

3. Policy Violations

Every seller on Amazon must follow strict policies. These rules cover areas like product listings, communication with buyers, shipping standards, and how reviews are handled.

Even minor violations, if repeated, can add up and lead to suspension. Sellers who ignore updates to policies are at an even higher risk.

4. Late Shipping and Order Cancellations

Customers expect quick and reliable delivery. When sellers regularly cancel orders due to stockouts or fail to ship on time, it reflects poorly on performance.

Amazon monitors these delays closely and considers them a serious failure in customer service, which often leads to suspension.

• Frequent order cancellations due to poor stock management
• Late shipping that causes buyers to miss important dates
• Failure to update tracking information on time
• Using unreliable courier partners that create delays
• Not communicating with buyers about delivery issues

5. Review Manipulation

Amazon’s review system is meant to be honest and unbiased. Sellers who try to manipulate this system by offering incentives, posting fake reviews, or asking buyers for only positive feedback violate core rules.

This is treated as a severe offense that usually ends in immediate suspension, as Amazon considers any attempt to manipulate reviews a direct attack on customer trust and marketplace integrity.

6. Duplicate Accounts

Running more than one Amazon seller account without permission is a violation of Amazon’s rules.

The platform uses information like payment details, IP addresses, and business registration to detect duplicate accounts. If linked, both accounts can be suspended at once.

7. Inaccurate or Misleading Listings

A misleading listing doesn’t just confuse buyers, it damages trust in the entire marketplace. If your product descriptions exaggerate features or your images don’t match the actual product, complaints will rise. Amazon takes this seriously, and repeat offenses can result in account suspension.

• Overstating product functions that don’t exist
• Using edited images that misrepresent the product
• Leaving out key details that affect buyer decisions
• Listing a product under the wrong category

8. High Order Defect Rate (ODR)

Amazon uses the Order Defect Rate to measure how satisfied customers are with sellers. If your account collects too many negative reviews, chargebacks, or A-to-Z claims, and your ODR crosses the allowed limit (usually 1%), Amazon flags your account as risky and may suspend it.

9. Intellectual Property Violations

Copying another brand’s trademark, using copyrighted content, or selling products without proper authorization can quickly bring legal trouble.

Amazon is strict about protecting intellectual property, and any violation here often results in immediate suspension and potential legal consequences.

10. Suspicious Account Activity

Amazon uses automated systems to detect unusual activity. This can include sudden spikes in sales, irregular payment activity, or logins from suspicious locations.

When flagged, Amazon may suspend the account until the seller proves everything is legitimate. This verification process can include submitting identity documents, invoices from suppliers, or business registration papers to confirm that the account is genuine and compliant.

Key Takeaway for UAE Sellers

Most account suspensions happen because of avoidable mistakes. By staying compliant, maintaining high product quality, and focusing on customer experience, you can reduce risks and protect your Amazon business.

Sellers should also regularly audit their accounts, check performance metrics, and review policy updates to stay ahead of problems. Prevention is always easier and faster than reinstatement, and consistent effort builds a safer, long-term Amazon business.

How AMZ Seller Hub Can Help with Account Reinstatement

Getting suspended is stressful, but recovery is possible with the right approach. At AMZ Seller Hub, we provide expert Amazon Account Reinstatement services for UAE sellers.

Our specialists prepare strong appeals, draft clear plans of action, and work with Amazon to help you recover faster. We also analyze the root cause of your suspension, guide you through preventive steps, and ensure your account has a stronger chance of long-term stability once reinstated.

If your account is suspended, contact AMZ Seller Hub today and let our experts guide you back to business with confidence.